Políticas de privacidad

Your privacy is of great importance to The Ibiza Crew.

During the processing of personal data The Ibiza Crew operates conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation (‘GDPR’). This means we:

Clearly specify our purposes before we process personal data, by using this privacy statement.

Limit our collection of personal data to only the personal data needed for legitimate purposes.

First ask for explicit permission to process your personal data in cases where your permission is required.

Take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf.

Respect your right to access, correct or delete your personal data held by us.

The Ibiza Crew is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our website. We recommend that you read it carefully.

If you have any questions regarding the processing of personal data, you can find the contact details of The Ibiza Crew at the end of this privacy statement.

The Ibiza Crew offers a yacht and villa booking system through our website, other online platforms such as partner sites and social media. Your privacy is very important to us and we value it highly. We always act in the best interests of our customers and are clear and transparent about how we use your personal information.

Over time, we may make some changes to our privacy policy and when we make changes to the privacy policy that affect you (such as GDPR), we recommend that you check this policy regularly so that you are aware of any changes. If you are not in agreement with the new terms and conditions, all you have to do is notify us of your disagreement.

What personal information does The Ibiza Crew collect?

The usual things: your name, preferred contact details and any other important information about your holiday, such as your check-in time and any details of your bookings with us.

You may also be asked to write a review to help other customers find what they are looking for. We collect the information you provide in your review, including your name and its content. In addition, like all websites, we automatically collect basic information from the hardware you use to access our services. This information helps us improve our website and social media to make them easier for you to use.

In order for us to be able to bill you and plan your bookings, we will ask you to provide us with certain information by filling in forms specific to the service you are requesting.

We may also receive information about your account from some of our partners with whom you are already registered. Our service can be integrated with other platforms so that the booking system is available in every country.

What is the purpose of the collection and use of your personal information by The Ibiza Crew?

We want you to have a perfect, stress-free holiday, so when you use the services of The Ibiza Crew we try to understand how you prefer to be contacted, what your preferred language is and what your wishes are. This is to make your experience with us unforgettable.

The only reason we collect your marketing information is to be able to provide you with what you are most interested in and to keep you informed of the best offers based on your interests.

We may notify you of new posts on our blog or send you gift vouchers for your future holidays. We may also give you tips on where you should visit or avoid and provide you with important information about your experience with us.

You can unsubscribe at any time.

We may share your information with relevant third parties. The main purpose is to manage your booking, share your details relevant to the service you have chosen: your cruise, house rental, car rental…, and to check that they are correct (e.g. email address and phone number provided when booking). All third party companies are bound by confidentiality clauses and are not authorised to use your personal data for any purpose other than those specified by us.

We provide a newsletter that we send out four times per year to inform those interested about our latest news, events and model updates. You can subscribe to the newsletter at different places on our website: by agreeing to subscribe at the booking process for the charter of a Wajer Yacht, by agreeing to subscribe when you fill in the Information Request form we have on our website, by agreeing to subscribe when you make an account to place an order on our webshop and by filling in the subscription form on our website. For this purpose, we use your:

Gender, First name, Surname, E-mail address.

We process this data based on your consent. We store this information until you cancel your subscription. After you cancel your subscription, we try to immediately delete your data, but we do this no later than 4 weeks afterwards. You may cancel your subscription to our newsletter at any time. Each newsletter contains a link to unsubscribe from our newsletter.

Charter

On our website you can charter a yacht, a villa, a car …

In the event of a charter request, we will process the following data:

Company name (optional)
Company VAT number (optional)
First name
Surname
Address
Postal code
City
Country
Telephone number (optional)
Mobile phone number
E-mail address
Personal ID number
Any other information you provide in the comment (optional)

These informations are necessary for the performance of the agreement we have with you (e.g. yacht charter). By processing this data, we can keep in contact with you about the charter and we can make everything to your liking when you charter the yacht. We can share this information with our payment providers to make the payment possible. We also use this data to make your customer account in our Customer Relationship Management software. We store this information for as long as necessary for execution of the agreement, but at least for a period of 12 months after the agreement has been completed. Certain types of personal data will be retained for a longer period to comply with the tax retention period.

Create an account

In order to use our web shop, you must create an account on our website. When you create your account, you will be asked to provide your personal information. When you create your account, we use the following personal information:

Your first name
Your surname
Your e-mail address
Your telephone number

We process this information in order to fulfil the agreement we have with you. We need this information to create your account. We keep this information for 12 months after you cancel your account. Certain types of personal data will be retained for longer to comply with tax retention periods.

Placing an order

Our website allows you to order products from The Ibiza Crew. When you place an order, we use your personal information in combination with the account you have created so that we can fulfil your order. We use the following personal information to fulfil your order:

Payment details
The data we use to create your account
Your address
Postal Code
Town/city

We process this information in order to fulfil the contract we have with you. We use this information to ship your order and to keep you informed of the shipping process. We may also share your personal information with the delivery service and payment service provider we use. We keep this information for 4 months after we have fulfilled your order. Certain types of personal data will be retained for longer to comply with tax retention periods.

If you use your credit card to make a reservation, we will share certain details with the company and the relevant financial institution handling the payment service; every online transaction is protected and secure.

We may be required to disclose your personal information to relevant government or law enforcement authorities where required by law or where strictly necessary for the prevention, detection or prosecution of criminal offences or fraud if we are legally obliged to do so. We may need to disclose your personal information to relevant authorities to protect and defend our rights or the rights of our partners.

We will never sell or rent your information to anyone.

The system used by The Ibiza Crew to keep your information secure

The Ibiza Crew controls the handling of personal data as described in this Privacy Policy; it is a company that complies with the laws of Spain.

We do not print or store your personal information on offline databases. Everything is encrypted on our servers and only a small number of people have access to this information. We use appropriate computer systems and procedures to protect and secure the personal information you provide to us.

We also use security procedures and technical and physical restrictions on access to and use of personal information on our servers. Only our authorised personnel have access to your personal information in the course of their work.

How does The Ibiza Crew handle communication with third party companies?

We provide our partners with an online system where we store all information and make available only what is necessary for them to manage the services you have requested from us for your holiday.

We will retain your personal information for as long as we deem it necessary to enable you to use your account, to provide you with our services (including maintaining your user profile online to comply with applicable laws, to resolve disputes with any third parties and also to enable us to conduct our business). All personal data that we hold is subject to this Privacy Statement.

Website

On our website you can for example see the different yachts we make and sell, charter a yacht, get in contact with us. On our website we process personal data. The following points explain what personal data we process and why.

Contact

You can get in contact with us in several ways to ask questions. To answer your questions, we need to process your personal data. You can e-mail our sales team and you can call them or send them a message by phone. For this purpose, we use your:

First name
Surname
E-mail address
Phone number

Any personal data you mention in your question (optional)

We use this personal data to give you a comprehensive answer to your question. When you contact us, we process your personal data based on your consent. We store this information for as long is necessary to answer your question.

Enabling and disabling cookies
You can set your web browser to accept the storage of cookies solely with your consent. Please consult your browser manual for more information. Please note that many websites do not function optimally when cookies are disabled.

Deleting cookies
Most cookies have an expiration date. If an expiration date is set, the cookie is automatically deleted when the expiration date has passed. You can also choose to manually remove cookies before the expiration date. Please consult your browser manual to do so.

Google Analytics
We use Google Analytics to track visitors on our websites and to get reports about how visitors use the websites. We agreed to Google’s data processing agreement. We do not allow Google to use information obtained by Google Analytics for other Google services, and we anonymize your IP-addresses.

Social media and other platform buttons
Our website features social media buttons, which lead you to our account on social media platforms. Through these platforms, you can follow us and share our content.

Security
We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility for the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track of what might go wrong.

Changes to this privacy statement
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.

Inspection and modification of your data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data. You have the following rights:

Right of access: you have the right to see what kind of personal data we processed about you.

Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong.

Right to complain you have the right to file a complaint against the processing of your personal data by us, or against direct marketing.

Right to be forgotten you can file a request with us to remove any personal data we have processed of you.

Right to withdraw consent: if you have given us your consent to process personal data, you may withdraw this consent at any time.

Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party.

Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.

If you exercise any of the rights mentioned above, we might ask to identify yourself with a valid ID, to confirm it is your personal data. If so, it is important that you hide your social security number and photo.

We will usually respond to your request within one month. This term can be extended with a maximum of two months if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.

Disclosure to third parties

We will only share your personal information with third parties where permitted by applicable law. We may share your personal information with third parties because

We have contracted them to process certain data.

It is necessary to perform the contract with you.

You give us permission to do so.

We have a legitimate interest in doing so.

We are legally obliged to do so (e.g. if the police require it in the event of a suspected crime).

Parties who process personal data on our or your behalf include

IT service providers
Email service providers
Payment service providers
Google Integrations
Bch Multiservice
Tripadvisor
Bokun
Viator
Form provider
Wallapop
Billing Platform
Nautical and Property Brokers
Boat and property owners
Car rental agencies
Social Media

We may use parties based in a country outside the European Economic Area (‘EEA’) to provide our services. We will only use such a party if one of the following situations applies

The recipient of the personal data provides adequate safeguards (e.g. EU standard contractual clauses).

We have obtained your explicit consent to do so.

We use cookies on our websites. Cookies are small files that we store on your computer to help us provide you with a better experience when using our websites. We use cookies so that you do not have to fill in information the next time you visit our website or want to order. We may also use cookies in order to monitor whether you are a returning visitor to our websites. We and third parties use cookies to:

Make sure you can use our website (technical and functional cookies).

Analyse your use of our website to make our website more user-friendly (analytical cookies). How you personalised advertisements (marketing cookies).

These cookies collect the following information:

IP-address.
Cookie-ID.
Website and click behaviour.
Referrer-URL.

The first time you visit our website, we will show a banner in which we will explain how our cookies work and where we will ask for your consent to use these cookies. Below you will find a list of the cookies we use and their purpose:

LACK OF LIST TO BE GIVEN BY THE Web Designer

VEDI ESEMPIO FOTO QUI SOTTO

We have agreements with the parties who set cookies through our website. However, we have no control over what they do with the cookies. We encourage you to read their privacy policies as well.

Information request

On several places on our website, you can request information by filling in an Information Request form. This way, you can ask for a brochure of a certain type of yacht we make or ask for general information on some subjects. When you fill in the Information Request form, we use the following data:

First name
Last name
E-mail address
Country code
Phone number
Street address
Street number
Postal code
City
Country

Any personal information you mention in the comment box

We use this data to handle your request appropriately and process this data based on your consent. We store this data as long as is necessary to completely fulfill your request. We also use this data to make your customer account in our Customer Relationship Management software. We store this information for 8 weeks after we send you the information or until we have fulfilled your request.

This website uses cookies. We use cookies to improve your experience on our site and for social media purposes. Analytical cookies will be measured by default. If you don’t agree please change the cookie settings in your browser. Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

Contacts:

The Ibiza Crew

Kevin Pistelli

0034 613098041

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